Client Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
Every assistance request you send to us will be responded to within maximum sixty minutes. If your trouble ticket or email requires further assistance from an admin, we will forward it and leave a comment to let you know that your matter is being examined. If you take advantage of the Optional Managed Services package, any of the server administration services included there will be completed at a time that is convenient for you.
A Top–Notch Help Desk Support Service
Our client support team will be available to you 24–7 if you require assistance while working with our Website Control Panel or with any of the apps that we have preinstalled for your convenience on the dedicated server. What is more if you require assistance handling the routine administration tasks on your server, you can check out our Optional Managed Services package, that includes backup hard disk drive space, OS updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and rebooting services, etcetera.
A User–Friendly Help Section
Our Website Control Panel was preinstalled for every Linux dedicated servers hosting package. Among its functionalities is a very convenient integrated knowledgebase that will guide you step by step on how to use it. Most of the how–to articles in addition video versions which show all the tasks that you can perform in a highly illustrative way. You will find the how–to articles and the video tutorials in the upper right corner of each Website Control Panel section.